Terms of service

TERMS OF SERVICE

Last Updated: September 5, 2026

Welcome to Felton Hydrate (“Felton Hydrate,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

By accessing our website, creating an account, or purchasing a product from Felton Hydrate, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using our website or purchasing our products, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any unlawful or unauthorized purpose. You may not attempt to interfere with the security, operation, or functionality of our website.

2. Products and Availability

Felton Hydrate makes reasonable efforts to accurately display product descriptions, colors, photographs, specifications, pricing, and availability. However, the appearance of products may vary depending on your device or display settings.

All products are subject to availability. We reserve the right to discontinue, modify, limit, or otherwise change any product or product offering at any time.

We may also limit the quantities of products available to any individual, household, geographic region, or jurisdiction.

3. Pricing and Payments

All prices displayed on our website are shown in the currency indicated at checkout and may be changed without notice.

Applicable taxes, shipping charges, duties, customs fees, or other charges may be added to your order when applicable.

You agree to provide current, complete, and accurate billing and payment information when making a purchase.

If a pricing, inventory, technical, or other material error affects an order, Felton Hydrate reserves the right to correct the error or cancel the affected order. If payment has already been collected for a canceled order, any refund due will be issued to the original payment method in accordance with our applicable policies.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted. We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, inventory issues, pricing errors, payment problems, or suspected resale activity.

We may contact you using the information provided with your order if additional verification is necessary.

5. Shipping and Delivery

Estimated processing and delivery dates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Felton Hydrate is not responsible for delays caused by shipping carriers, severe weather, customs processing, incorrect addresses provided by customers, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by the Felton Hydrate Refund and Return Policy available on our website.

Products purchased through an authorized third-party retailer or marketplace may also be subject to that retailer’s applicable return and refund policies. Customers should contact the retailer through which the purchase was originally made when appropriate.

7. Product Use and Care

Customers are responsible for following all product instructions, warnings, cleaning recommendations, and care instructions supplied with Felton Hydrate products.

Our products should be used only for their intended purposes. Felton Hydrate is not responsible for damage resulting from misuse, improper maintenance, unauthorized modifications, or failure to follow applicable product instructions, except where responsibility cannot legally be excluded.

8. Intellectual Property

The Felton Hydrate name, logos, branding, product designs, graphics, photographs, website content, text, and other intellectual property owned by or licensed to Felton Hydrate may not be copied, reproduced, distributed, modified, sold, or commercially exploited without prior written authorization, except as permitted by law.

Nothing contained on our website grants users ownership of Felton Hydrate intellectual property.

9. User Content and Reviews

If you submit a review, photograph, testimonial, comment, or other content to Felton Hydrate, you represent that you have the right to provide that content.

You may not submit content that is unlawful, fraudulent, threatening, defamatory, infringing, or otherwise violates another person’s rights.

To the extent permitted by applicable law, you grant Felton Hydrate permission to use content you voluntarily submit to us for legitimate business and promotional purposes, subject to our Privacy Policy and any applicable permissions or restrictions.

10. Prohibited Activities

You may not use our website to engage in fraudulent activity; violate applicable laws; infringe intellectual property rights; transmit malicious software; collect personal information about others without authorization; interfere with website security; impersonate another person or organization; or attempt to gain unauthorized access to our systems.

We reserve the right to restrict or terminate access to our services for violations of these Terms.

11. Third-Party Services

Our website may contain links to or integrations with third-party services, payment processors, shipping providers, retailers, marketplaces, or other websites.

Third-party services operate under their own terms and privacy practices. Felton Hydrate does not control those third parties and is not responsible for their independent practices except as required by applicable law.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, consumer protections, or other rights that cannot legally be excluded or limited.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Felton Hydrate and its owners, officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

This provision does not limit liability that cannot legally be limited or excluded under applicable consumer protection or other laws.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how Felton Hydrate collects, uses, protects, and otherwise processes personal information.

15. Changes to These Terms

We may revise these Terms periodically to reflect changes to our business, services, website, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

16. Governing Law

These Terms will be governed by the laws applicable to Felton Hydrate and the transaction at issue, without limiting any mandatory consumer rights available to customers under the laws of their jurisdiction.

If Felton Hydrate sells to customers outside the United States, including Canada, customers may have additional rights under applicable federal, provincial, state, or local consumer protection laws.

17. Contact Information

Questions regarding these Terms of Service may be directed to:

Felton Hydrate
Customer Support